Frequently Asked Questions

Everything you need to know about HexClad UK cookware, shipping, and care.

What makes HexClad cookware 'hybrid'?

HexClad utilizes a patented laser-etched hexagon design that features both stainless steel peaks and non-stick valleys. This allows you to get the sear of a stainless steel pan with the easy cleanup and convenience of a non-stick surface.

Is HexClad cookware metal utensil safe?

Yes, our hybrid technology is designed to be scratch-resistant. The stainless steel 'peaks' protect the non-stick 'valleys' from damage, making it safe to use metal spatulas, whisks, and spoons.

How long does shipping take within the UK?

Standard shipping typically takes 3-5 business days. We offer tracked delivery across the UK so you can monitor your order from our warehouse to your kitchen door.

Does HexClad come with a warranty?

We stand by our quality. All HexClad cookware purchased through our official UK store comes with a lifetime warranty against manufacturer defects, ensuring your investment lasts a lifetime.

Is the cookware dishwasher and oven safe?

Absolutely. HexClad is oven safe up to 260°C (500°F) and is completely dishwasher safe, though many users find that a quick hand wash with soapy water is all that is needed.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund, provided they are in their original packaging.